Best contact method by need
- Call 199 for general customer-care help.
- Call 198 when you want to register a complaint.
- Use WhatsApp or chat when you want text-based support.
- Visit a Vi store for SIM, KYC, billing or in-person help.
Vi help guide
How to contact Vi customer care
Learn simple ways to contact Vi customer care in India by 199, 198, WhatsApp, email, chatbot and nearby store support.
Page overview
Guide context
This guide explains the topic in plain language and links to relevant support, plan and store pages. The directory includes 2,536 listed stores, 2,589 prepaid plans and 207 postpaid plans.
Data checked: 6 June 2026.
Step-by-step help
- 1
Choose the correct support channel based on your issue.
- 2
Call 199 for customer care or 198 for complaint support.
- 3
Explain the problem in simple words and note the docket number if a complaint is registered.
- 4
If the issue is not solved, use the complaint-status or appellate-authority pages for the next step.
Keep these details ready
- Your Vi mobile number.
- Registered email ID, if you are sending an email.
- Complaint docket number, if this is a follow-up.
- Recharge transaction ID or bill details, if the issue is payment related.
Related pages
Use these pages for numbers, stores, plans and circle-wise help.
Source and update note: This guide uses the latest available support, plan and store data included in this website build, along with general telecom-support guidance. Vi support numbers, plans, store details and complaint process can change. Please verify important actions on the official Vi app or website before making a recharge decision, visiting a store, or filing an appeal.
Frequently asked questions
199 is commonly used for Vi customer-care help from a Vi number. Always verify important details on the official Vi app or website.
Use 198 when you want to register a complaint or follow up on a complaint.
Yes. For SIM replacement, KYC, bill help, or in-person support, a nearby Vi store may be more useful.
Before contacting customer care
Keep your Vi mobile number ready.
Write down the issue in one or two lines before calling.
Use 199 for general customer care and 198 for complaints.
Use WhatsApp or email when you need a written trail.
- Do not share OTP or banking details with unknown callers.
- If the issue is urgent, use official Vi channels directly.
- If the issue is not solved, save the docket number for follow-up.
Common terms on this page
Some telecom words are short forms. Open these simple definitions when you need help understanding store, SIM, plan or complaint details.