Common complaint reasons
- No network or poor signal.
- Recharge failed or benefit not received.
- Wrong deduction or balance issue.
- Postpaid bill dispute.
- SIM, KYC, porting or service activation issue.
Vi help guide
How to file a Vi complaint
Learn how to file a Vi complaint, note the docket number, check complaint status and escalate to appellate authority if required.
Page overview
Guide context
This guide explains the topic in plain language and links to relevant support, plan and store pages. The directory includes 2,536 listed stores, 2,589 prepaid plans and 207 postpaid plans.
Data checked: 6 June 2026.
Step-by-step help
- 1
Call 198 from your Vi mobile number.
- 2
Select the complaint option in the IVRS menu or speak to customer support.
- 3
Explain the issue clearly and provide your mobile number and transaction details if needed.
- 4
Ask for the complaint docket number and expected resolution time.
- 5
Check the complaint status later. Escalate to appellate authority only if the issue is not solved properly.
What to write down
- Date and time of complaint.
- Complaint docket number.
- Name or ID of support agent, if shared.
- Expected resolution date.
Related pages
Use these pages for numbers, stores, plans and circle-wise help.
Source and update note: This guide uses the latest available support, plan and store data included in this website build, along with general telecom-support guidance. Vi support numbers, plans, store details and complaint process can change. Please verify important actions on the official Vi app or website before making a recharge decision, visiting a store, or filing an appeal.
Frequently asked questions
It is a reference number for your complaint. Keep it safe because it is needed for follow-up and escalation.
Yes, but use your registered email ID and include your Vi number, issue details and proof.
Escalate only after you have filed a complaint and the issue is not solved within the expected time.
Complaint checklist
Note the problem date and time.
Keep recharge, bill or transaction details ready.
Ask for a docket number after filing the complaint.
Wait for the expected resolution time before escalation.
- Do not file the same complaint many times without tracking the docket.
- Use the appellate authority only when the first-level process has not solved the issue.
- Keep screenshots or SMS messages if the issue is about recharge or billing.
Common terms on this page
Some telecom words are short forms. Open these simple definitions when you need help understanding store, SIM, plan or complaint details.