Details needed
- Complaint docket number.
- Vi mobile number.
- Date of complaint.
- Short description of the issue.
Vi help guide
How to check Vi complaint status
Understand how to check Vi complaint status using docket number and what to do if the complaint is still unresolved.
Page overview
Guide context
This guide explains the topic in plain language and links to relevant support, plan and store pages. The directory includes 2,536 listed stores, 2,589 prepaid plans and 207 postpaid plans.
Data checked: 6 June 2026.
Step-by-step help
- 1
Find your complaint docket number.
- 2
Contact Vi support through the available channel.
- 3
Share your Vi number and docket number.
- 4
Ask whether the complaint is open, resolved, rejected or pending.
- 5
If the issue remains unresolved, check the appellate-authority process.
If status is not clear
- Ask for the current stage of the complaint.
- Ask for expected resolution date.
- Keep a written record of each follow-up.
Related pages
Use these pages for numbers, stores, plans and circle-wise help.
Source and update note: This guide uses the latest available support, plan and store data included in this website build, along with general telecom-support guidance. Vi support numbers, plans, store details and complaint process can change. Please verify important actions on the official Vi app or website before making a recharge decision, visiting a store, or filing an appeal.
Frequently asked questions
It may be harder. Try using your mobile number and complaint date, but docket number is better.
Ask support to reopen or register a fresh complaint and keep the new docket number.
No. First register a complaint with Vi support. Use appellate authority when normal complaint resolution does not work.
How to track better
Keep the docket number safe.
Track the complaint from the same number or registered contact method where possible.
Check whether the issue is marked resolved before closing your follow-up.
If the reply is not clear, contact support again with the docket number.
- Do not depend only on memory; save messages or emails.
- If the complaint is old, mention the original date clearly.
- For billing issues, keep the bill or payment reference ready.
Common terms on this page
Some telecom words are short forms. Open these simple definitions when you need help understanding store, SIM, plan or complaint details.