Record these details
- Sender number or sender ID.
- Date and time.
- Short description of call or SMS.
- Screenshot, if available.
Vi help guide
Vi DND complaint guide
Learn how to organize details for a Vi DND or unwanted promotional call and SMS complaint.
Page overview
Guide context
This guide explains the topic in plain language and links to relevant support, plan and store pages. The directory includes 2,536 listed stores, 2,589 prepaid plans and 207 postpaid plans.
Data checked: 6 June 2026.
Step-by-step help
- 1
Save the spam call or SMS details.
- 2
Do not click suspicious links or share OTP.
- 3
Contact Vi support or use the official DND complaint process.
- 4
Note any complaint reference number.
- 5
Follow up if the unwanted calls or messages continue.
Do not share sensitive data
- Do not share OTP.
- Do not share bank details.
- Do not click suspicious links.
- Report repeated spam through the correct channel.
Related pages
Use these pages for numbers, stores, plans and circle-wise help.
Source and update note: This guide uses the latest available support, plan and store data included in this website build, along with general telecom-support guidance. Vi support numbers, plans, store details and complaint process can change. Please verify important actions on the official Vi app or website before making a recharge decision, visiting a store, or filing an appeal.
Frequently asked questions
Sender number, date, time and message/call details are useful.
You can block numbers on your phone, but official complaint may be needed for repeated promotional spam.
No. Never share OTP, PIN or bank details with unknown callers.
DND complaint checklist
Save the unwanted call or SMS details.
Note the sender ID, phone number, date and time.
Check whether DND is active on your number.
Raise the complaint through the correct official support channel.
- Do not click suspicious links in unwanted SMS messages.
- Report repeated spam clearly with examples.
- Keep screenshots if the spam message is harmful or misleading.
Common terms on this page
Some telecom words are short forms. Open these simple definitions when you need help understanding store, SIM, plan or complaint details.