Before porting
- Check pending bills if you are postpaid.
- Keep ID proof ready.
- Make sure the number is active.
- Understand that porting may take processing time.
Vi help guide
Vi MNP and porting help
Learn what to check before mobile number portability, how to keep records and when to visit a Vi store for porting help.
Page overview
Guide context
This guide explains the topic in plain language and links to relevant support, plan and store pages. The directory includes 2,536 listed stores, 2,589 prepaid plans and 207 postpaid plans.
Data checked: 6 June 2026.
Step-by-step help
- 1
Decide whether you want to port to Vi or port out from Vi.
- 2
Check pending bill or service restrictions.
- 3
Keep ID proof and number details ready.
- 4
Use official support or visit a nearby store for the current process.
- 5
Keep all messages and request numbers until porting is complete.
When to visit a store
- Porting to Vi.
- KYC support.
- SIM collection after porting.
- Postpaid to prepaid or prepaid to postpaid help.
Related pages
Use these pages for numbers, stores, plans and circle-wise help.
Source and update note: This guide uses the latest available support, plan and store data included in this website build, along with general telecom-support guidance. Vi support numbers, plans, store details and complaint process can change. Please verify important actions on the official Vi app or website before making a recharge decision, visiting a store, or filing an appeal.
Frequently asked questions
No. Porting normally needs identity verification.
Yes, pending dues can create problems.
No. This site is an independent information directory. Use official Vi channels or stores for the actual process.
Before porting
Check outstanding postpaid bills before porting.
Confirm whether your current plan has any pending validity or benefit.
Keep the porting code safe and use it only with the intended operator.
Visit a store if identity verification is needed.
- Do not share porting code publicly.
- Porting may take time and depends on eligibility.
- Keep an alternate contact number during the process.
Common terms on this page
Some telecom words are short forms. Open these simple definitions when you need help understanding store, SIM, plan or complaint details.