Check before complaining
- Restart the phone.
- Check mobile data and network mode.
- Test in another nearby location.
- Check whether the issue affects only one phone or many users.
Vi help guide
Vi network complaint guide
Learn how to report Vi network issues such as no signal, slow internet, call drops and poor indoor coverage.
Page overview
Guide context
This guide explains the topic in plain language and links to relevant support, plan and store pages. The directory includes 2,536 listed stores, 2,589 prepaid plans and 207 postpaid plans.
Data checked: 6 June 2026.
Step-by-step help
- 1
Do basic checks on phone settings and SIM.
- 2
Note the exact place where the issue happens.
- 3
Call support or file a complaint through the available channel.
- 4
Ask for a complaint docket number.
- 5
Follow up if the issue is not fixed within the expected time.
Share clear details
- Exact locality or pincode.
- Problem type: no signal, slow data, call drop or SMS issue.
- Time when the issue happens.
- Indoor or outdoor location.
Related pages
Use these pages for numbers, stores, plans and circle-wise help.
Source and update note: This guide uses the latest available support, plan and store data included in this website build, along with general telecom-support guidance. Vi support numbers, plans, store details and complaint process can change. Please verify important actions on the official Vi app or website before making a recharge decision, visiting a store, or filing an appeal.
Frequently asked questions
Locality, pincode, time, phone model and issue type are useful.
For repeated SIM or device-related issues, a store may help. For tower or area issues, complaint support is usually better.
No. It can help organize support and store information, but official network coverage must be checked with Vi.
Network issue checklist
Check if the issue happens indoors, outdoors or in one specific area.
Restart the phone and check SIM settings before filing a complaint.
Note the locality, pincode and time of the issue.
Mention whether calls, SMS or mobile data are affected.
- A location-specific complaint is easier to understand.
- If many users face the same issue, mention that clearly.
- Use 198 when you want to register a complaint.
Common terms on this page
Some telecom words are short forms. Open these simple definitions when you need help understanding store, SIM, plan or complaint details.